DHS Traveler Redress Inquiry Program
On occasion, we receive complaints from foreign travelers about their treatment at ports of entry to the United States. Passengers may be delayed or denied boarding, miss flights, consistently be sent to secondary screening, or even be detained until these are resolved.
The American Consulate General has neither the authority nor the resources to intervene on behalf of such travelers. However, DHS does have a redress process for reviewing the request of an individual.
Travelers can request an audit of their case by completing and signing the redress request and following the website instructions for submitting it to DHS.