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How to Schedule an Appointment

There are two ways to schedule an appointment - by telephone or online.  Both services charge a fee, and you may book up to five family members for one appointment. 

To contact the Visa Appointment Service by phone, please see the phone numbers listed below:

  • From Venezuela dial: 0-800-847-3388 (there is a fee of US$24 to book an appointment)
  • From Aruba, Curacao or Bonaire dial: 1-602-5679833 (there is a fee of US$19 to book an appointment)
  • From the United States dial: 1-877-274-6682 (there is a fee of US$20 to book an appointment)

To use the online service, there is a fee of US$10. 

If you need to change your appointment, you must use the same service that you used to schedule the appointment initially.  For example, appointments made through the online service must be re-scheduled using the online service.

The Visa Appointment Service only accepts Visa and MasterCard.  Please note that if you use a credit card issued by a Venezuelan bank, the card will need to have the CADIVI permit for Internet purchases.  The credit card used does not need to belong to the specific applicant; you can ask a family member or friend to help you pay. 

For emergency cases, the Embassy has an expedited appointment system.  Please read the requirements to find out if your situation would qualify.

If you are traveling as part of a group of 10 or more to participate in an event in the Unites States, you may qualify to schedule the appointment through our Group Travel Program.